18th Jul, 2019

New train 'Travel Planning' scheme to be piloted at Bromsgrove Station and on the Cross City Line services

A ‘TRAVEL PLANNING’ scheme is being piloted in Bromsgrove to help rail passengers make the most of the new services on offer.

Over the next few weeks trained advisers will be at Bromsgrove Station and on Cross City Line trains to and from Birmingham New Street to help people with their journey planning and to encourage them to make more use of the new frequent services at the station.

The teams will also carry out on-train passenger surveys, talking to residents about new housing developments and and holding pop-up promotional events. Passengers will also be encouraged to walk or cycle to the station.

Bromsgrove now has more trains than ever before between the town and the Second City, with up to five trains-an-hour during peak times and between two and four off-peak.

Under the timetable changes, which began last month, services which previously terminated at Longbridge now continue to Bromsgrove, increasing the number of trains serving Bromsgrove on weekdays from 45 to 135.

Richard Brooks, West Midlands Railway’s customer experience director, said the operator wanted to make it easier and simpler for everyone to use its train services.

“Personal travel-planning looks at an individual’s whole journey, not just station-to-station.

“Listening and understanding passengers’ whole journey needs means we can give bespoke advice and it helps us learn how to improve our services.”

The planners will take to the trains and Bromsgrove station from tomorrow morning.

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