By Tristan Harris Tuesday 17 September 2013 Updated: 19/09 17:38
A RESIDENT called Bromsgrove District Council's customer service centre to complain that the authority's number was not listed in the phone directory.
That was one of the more quirky complaints the council had received in the last quarter of the year.
A number of others were also listed in the council's latest overview and scrutiny agenda, including one where a customer rang to complain about the quality of the recorded message on the switchboard. He said he thought the announcer sounded 'drunk or drugged'. That problem was resolved when it was agreed between the customer and the advisor that the announcer had a regional accent and the customer was also suffering with an ear complaint.
Another resident complained to the council about getting wet in the rain whilst paying for parking, stating the machines should be undercover. The authority wrote a letter to the customer stating it was looking into putting covers over car parking machines.
Bromsgrove District Council received 57 complaints during the last quarter and 49 of those - 85 per cent - were answered within 15 working days or less.
The authority also received 24 compliments from residents.
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